Is it possible to provide excellent care whilst ensuring the service remains profitable? The answer lies in Emotional Innovation. This course is not just technical training; it is a journey towards a new model of care, where the patient takes centre stage and the healthcare professional becomes a facilitating leader.
You will learn to master the critical components of communication, to deliver healthcare services with an empowerment-based approach, and to manage your relationships with patients ethically and productively. Discover how deep reflection and emotional methodology can transform patient satisfaction and the efficiency of your team.
Objectives
- Mastering Transformative Communication: Integrating the components of assertive communication to reduce conflicts and improve adherence to treatment.
- Implementing the Emotion-Centred Model: Designing and implementing healthcare services that prioritise patients’ emotional wellbeing, ensuring their empowerment and autonomy.
- Optimise Ethical and Cost-Effective Management: Apply management strategies that balance excellence in patient care with the viability and profitability of the centre or service.
- Lead with Emotional Innovation: Develop systematic leadership skills to provide emotional support to both patients and the care team, fostering a healthy and efficient working environment.
Directed to
- Professionals in the dental sector who are keen to improve their practice’s performance.
- Healthcare professionals who wish to enhance their knowledge of practice administration and management.
- Other professionals and entrepreneurs who wish to broaden their knowledge and skills within the healthcare sector.
