Clinic Operations Management

Course focused on providing clinic managers and/or directors with the necessary tools to correctly manage the clinic's operations.

The course aims to know how to identify and analyze all the processes that take place in the clinic and analyze them on a map to identify their real profitability. For this purpose, the use of computerized management systems, such as those included in this course, will be very useful.

• Know the reality of the clinic in all its activity and be able to identify all operations and their profitability.
• To analyze each of the processes, their management and the overall productivity of the clinic and how to improve it.
• To know different management programs that can help us to organize the processes and to identify in real time possible problems to which we can implement corrections.
• Knowing how to correctly manage the purchasing and procurement process in the clinic, always maintaining quality and safety standards for the patient.

• Professionals in the dental sector interested in improving the results of their clinic.
• Health care workers who wish to improve their knowledge in the field of clinic administration and management.
• Other professionals and entrepreneurs who wish to expand their knowledge and skills within the Health area.

MODULE 01: PRODUCTION AND PROCESS ORGANIZATION IN THE CLINIC

• Production management in the clinic
• The concurrence of time and space in the clinic.
• Production problems in the clinic
• Productivity in the clinic
• Industrialization of services in the clinic
• Management of the clinic by processes
• Map of processes in the clinic
• How to design processes in the clinic
• Process monitoring
• Diary management
• How to schedule correctly
• Purchasing and warehouse management in the clinic

MODULE 02: PATIENT FLOW AND INFORMATION TECHNOLOGIES IN THE CLINIC

• How to analyze patient flow in the clinic
• Studying Patient Flow in the Clinic
• How to streamline patient flow in the clinic
• Managing waiting times in the clinic I
• Managing waiting time in the clinic II
• How to reduce waiting time
• Designing the patient experience in the clinic
• Management systems in the clinic
• The digital clinic
• How to improve the patient experience in the treatment presentation process