Purchasing, Scheduling, Patient Waiting and Quality Management

Proper procurement and scheduling management is complicated, especially after a certain volume of patients, as well as managing patient waiting times to ensure a top-quality clinic.

This training course is oriented towards a practical learning of how to correctly and more efficiently carry out these purchasing operations, always maintaining high dental quality and patient safety criteria. Dental professionals interested in improving the results of their practice. a.

• Learn how to define and plan a correct management of the clinic's purchasing and procurement process.
• Manage the agenda efficiently
• Establish clear criteria for the management of waiting times in the clinic.
• Analyze available information and management systems
• Designing an optimized patient experience in the practice
• Define an effective protocol for treatment presentation

• Dental professionals interested in improving the results of their practice.
• Health professionals who wish to expand their knowledge in clinic administration and management.
• Other professionals and entrepreneurs interested in developing skills in the healthcare field

MODULE 1: PRODUCTION AND PROCESS ORGANIZATION IN THE CLINIC

• Production management in the clinic
• The concurrence of time and space in the clinic.
• Production problems in the clinic
• Productivity in the clinic
• Industrialization of services in the clinic
• Management of the clinic by processes
• Map of processes in the clinic
• How to design processes in the clinic
• Process monitoring
• Diary management
• How to schedule correctly
• Purchasing and warehouse management in the clinic