Course focused on the creation by the clinic team of a model of care focused on the emotions of the patient, with the aim of distinguishing themselves by providing a quality service.
Objectives
- Learning to understand the service provided in the clinic as an experience for the patient.
- Understand the patient's emotions in the passage through our clinic, to identify the points in which we have to improve.
- Learn to design the emotional map of the clinic.
- Knowing how to select emotionally competent people for the provision of each of the services and activities of the clinic.
Directed to
- Dental professionals interested in improving the results of their practice.
- Health care workers who wish to improve their knowledge in the field of clinic administration and management.
- Other professionals and entrepreneurs who wish to expand their knowledge and skills within the Health area.
