The process of interaction between the work team and the patient, how to efficiently manage the work team, and the importance of communication between the team and the patient are some of the aspects that will be covered in this course. You will learn how a team involved in the clinic's goals will be motivated to achieve them, encouraging trust and influencing the rate of treatment acceptance and, therefore, achieving patient loyalty.
Objectives
- Encourage a good relationship between our team and patients
- Identify the most important factors in nonverbal communication with patients
- Make the most of the resources available to a clinic to be more productive and successful
- Design communication strategies with our team to develop competitive advantages
Directed to
- Professionals in the dentistry sector interested in improving their clinic's results.
- Healthcare workers who wish to improve their knowledge in the field of clinic administration and management and dental marketing.
- Other professionals and entrepreneurs who wish to expand their knowledge and skills in the field of healthcare.
